All orders are sent by Air Mail from Canada and the expected delivery is 2 - 3 weeks. Some deliveries can take up to 6 weeks depending on the destination and whether or not the package is held in local customs for processing.
Mother-ease shipping rates are charged according to the actual cost charged by Canada Post.
Duty and VAT may be charged by your local Post Office before you are given your package. Please contact your local Post Office for their policies on packages received from foreign countries.
If during checkout, you do not see your country listed, please send us an email at: firstname.lastname@example.org and we will make it available.
Warranty & Return Policy
Mother-ease is proud to offer the best warranty in the cloth diaper industry.
Lifetime Warranty on Cloth Diapers & Covers for the following components:
Poly Urethane Laminate - PUL
Mother-ease® strives to please its customers by providing them with durable, well designed diapers and covers. We warrant our diapers against defects in materials and workmanship for a period of one year from the date of purchase. We warrant our covers against defects in materials and workmanship for a period of six months from the date of purchase. This warranty is available to the original purchaser of our products.
Except when caused by manufacturing defects this warranty does not cover leaking, diaper odor or normal wear and tear.
Please be sure to follow our detailed care instructions paying special attention to the use of detergents. Warranty is void when detergents containing harsh solvents such as hydrogen peroxide or sodium per carbonate are used on diapers containing natural fibers (cotton, bamboo).
Note - Our Training Pant elastics are not included in the Lifetime warranty on elastics.
Mother-ease® will provide a full refund, less actual shipping costs, on unused, unwashed, resalable products for a period of 6 months from the date of purchase. Please call for authorization before shipping back your order and include your receipt with the return.